FAQs upon purchasing

1. Our delivery time has 2 times slot only (From 1 PM - 3PM and 4 PM to 6 PM).

We will have these two slot deliveries only. Drivers deliver to a few places in one trip following a planned route that has been planned. Please opt for self-pickup if you want to receive the cake out of our specific delivery time.

2. Kindly expect earlier arrival times or delays in deliveries.

All orders are scheduled to arrive within the selected time frame. However, drivers may come earlier or later than expected depending on external circumstances such as traffic and weather conditions, and the driver's layover time at a particular stop. Please choose an available time slot that suitable for you.

3. Change of address is NOT allowed if exceeded 24 hours. 

Please take note that we are not allow to change the delivery address after 24 hours from your order time. If you decided to change from delivery to self pick up, the delivery fee that you paid is NOT refundable. Cancellations for confirmed orders are NOT possible but we can delay your order (change delivery date) if you inform earlier. 

4. Second delivery charges.

Please provide us with the correct contact details for delivery. If delivery attempt failed, we will ship the cake back to the stores and customer is able to pick up from stores or arrange for second delivery. There will be charges for second delivery attempt.

5. Receipts are NOT included along with the deliveries.